The door is not even, when you open the door the top of the door opens first and then the bottom opens. Business The latest review - Sure thing this store is legit and I am satisfied with the customer service. Sincerely, Our informational pages highlight equipment features that increase product value and investigate the benefits of new equipment technologies. Reply. They can be contacted via phone at (855) 838-1010 for pricing, hours and directions. I want my full refund and never to purchase anything from them again. Fast shipping and wholesale restaurant supply pricing on all restaurant supplies from the leading restaurant supply company. ***DO NOT SHOP AT KATOM***-you've been warned! Concealed damage must be reported to the freight carrier immediately upon discovery and will also require a written statement to the freight carrier. out the door! Here For You During COVID-19 NEW! I will take the picture then and send it to you. Jobs. IceMachinesPlus will not be held responsible for orders that are not fully inspected and have been signed for as "received in acceptable condition". Write a Review. Shop thousands of restaurant supplies in our restaurant supply store. Website Complaint Response: Restaurant Supply, Hartford, Connecticut. Here For You During COVID-19 NEW! is your online destination for commercial kitchen equipment and foodservice supplies. When I called the Classic Restaurant Supply they informed me of calling the Warranty company. They didn't wasn't to spend any more time talking to me they told me that they will talk to the owner and then I can call him back. 62 % of 119 recommend . Has Just Introduced the Newest Products in the Expanding Empura Collection HARTFORD, CT / ACCESSWIRE / September 30, 2015 / is one of the leading online retailers in foodservice equipment and supply. The product is old and was used and repainted. Response: You will not be able to file a freight claim with the freight carrier company. Detailed Ratings. benefits and perks, including insurance benefits, retirement benefits, and vacation policy. Upon signing that the shipment has arrived in acceptable condition, the item(s) belong to you. - Hartford, MA. 24 People Used . Business Savings you can see. 78 reviews for Cuda Kitchen, rated 1.00 stars. Response: Once signed for, there is no reimbursement of purchase or shipping costs due to item(s) being damaged. RestaurantSupply. [redacted] ( manufacture ) sent out a tech to see what was wrong with the mixer. Expired: 19th-Jan-2029 (8 Years, 57 Days left) Host name, IP address:, location: United States Site alexa rank: 87,656. Product_Or_Service: ice machine Also, the item was signed for and nothing noted any damage. Consumer You've already flagged this Joan Elder 2 reviews. Ordered a ice machine Ordered a ice machine. restaurantsupply Coupon Codes updated on 11/03/2020; Submit a Coupon Best Promo Codes & Coupon Codes . Contact Phone: XXX-XXX-XXXX Extremely fast shipping & wholesale pricing from the #1 restaurant supply company! 4 Reviews | 2.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. Has Just Introduced the Newest Products in the Expanding Empura Collection HARTFORD, CT / ACCESSWIRE / September 30, 2015 / is one of the leading online retailers in foodservice equipment and supply. It was not until the plumber came and took it out of the box and started unwrapping the machine from the packaging that we saw the damage. Hello [redacted], 23 Customer Reviews on Restaurantsupply Com in Hartford, CT. Read reviews of this business and write your own review Trustpilot calculated's score 2.3. Here is the email: If so, you have come to the right place. Part of the agreement was to keep the damaged oven until [redacted] can determine and cover the claim. We are still disputing the charge. Website Complaint Response Please let me know what you would like to do  Regards,  RS TEAM. Regards Per out terms and conditions the customer needs to inspect the item before they sign the shipping paperwork. Dear, When the door is open, it sags and seems weak, the insulation panel bends and the seal around the door falls out easily allowing air to enter the ice machine resulting in the machine not to properly function. I am waiting on a response from [redacted] as of now. 3 Reviews . have been selling on Walmart Marketplace since 2019. Unfortunately, we are not able to refund [redacted]. photo 2: the white seal on the inside of the door is very loose and comes out. Rate us and Write a Review . DEAL. contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting contact information including business name, phone number, address and email might be available here. Specialties: Commercial Restaurant Equipment and Supplies, Food Service Equipment and Smallwares, Hotel Supplies Established in 2012. We have based this rating on the data we were able to collect about the site on the internet such as the country in which the website is hosted, if an SSL certificate is used and reviews found on other websites. 0 Reviews . Please can call [redacted]..###-###-#### Thanks, [redacted] photo 3: when you pull open the front door the top opens first and then the bottom follows. As the recipient, the customer may take the time required to uncrate or remove packaging to inspect the product while the freight carrier is still present. If the freight driver has already left, the freight carrier will have no evidence that the item was damaged while in transit with them. If their claim was denied on the first machine, we are more than willing to assist them in refilling the claim. even still open?? I called back to ask about the second damaged pan that I would be stuck with and also to ask about the missing lid. There are around 3 people who've already reviewed Read 1 more review about Restaurant Supply Group Only the latest review will count in the company's TrustScore Zach 1 review. I am responding to your request for the pictures of the ice machine door. Select Images Browse. We have dedicated sales reps to handle all your restaurant needs! Restaurant Supply, Hartford, Connecticut. Will buy again from this store.. … There was no packing between the pans and minimal packing around the pans. Include damage on the outside of the packaging as well as damage on the actual item(s). Review: We orderd and received an ice machine.On delivery the packaging looked fine so my employee signed for it. Are you on the hunt for the newest and valid coupon codes and promotions on the web? I am rejecting this response because: See all products from on Kinnek and read reviews. Contact Email: [redacted] I contacted their customer service department and was told I would receive return instructions in an email. After a few days of silence, I again inquired by email and received a reply that they were reviewing the pictures and would contact me shortly. 0.0/5 average rating from 0 reviews, 0 products, 9 verified sales, founded 1999, 6 years on Kinnek. If you have any further questions I will be glad to help out! Michael. Do you agree with's TrustScore? reviews. It's poorly made and would like to return for refund but their return policy makes it impossible to return due to cost. The next day the machine wasn't working the way it was suppose to. Shipping will vary depending on the items you purchase. Five of the six pieces arrived quickly, but were poorly packed. I am rejecting this response because: Sincerely, My first stop for restaurant/kitchen equipments every time. Check out the attractive Coupon, popular Voucher Code for November 2020. Share. Business I took pictures and sent them in as requested. Order_Number: MooXXXX-XX-XX If the BOL ( shipping paperwork ) is signed they are taking full liability for the item. Response: Turbo Air TBD-1SB – 24-Inch Beer Dispenser. Response: If you would like to see if the shipper will reconsider you can try that. [redacted] I am very sorry about the issues your having with the salad spinner. Compare. Now they are penalizing me because they can't get it to us when they said. Restaurant Supply, Hartford, Connecticut. See what employees say about what it's like to work at I have tried to call the customer three times and they will not pick up or call back. I would not be able to trust them in the future nor their products. They are growing very fast. Please contact IceMachinesPlus immediately at XXX-XXX-XXXX to let us know about the damages. D&B Restaurant Supply understands how important refrigeration is to the industry, and only deals in the most dependable products that are proven to withstand the most demanding environment. If an item is damaged, but its outside packaging is not damaged, this is considered concealed damage. Domain ID : 774809_DOMAIN_COM-VRSN Created : 20th-Jan-1998. Response: Coupon Verified . There is warranty on the product and if you think there is an issue with the salad spinner I can call Dynamic and put in a warranty... Restaurantsupply.Com is a Connecticut General Business filed on May 4, 1999. Get 55% OFF coupon code for Dec 2020. It is hard to see the problems, but I will explain: Salaries, reviews and more - all posted by employees working at Has Just Introduced the Newest Products in the Expanding Empura Collection HARTFORD, CT / ACCESSWIRE / September 30, 2015 / is … It wasn't until we opened it that we discovered the machine inside had been damaged. Regards Michael. We will still be disputting the charge. is your online destination for commercial kitchen equipment and foodservice sup. [redacted], I am sorry that your having to deal with this. There's always a ladder in the way too. We are dedicated to making your online purchase easy and informative, so that you can be confident that you have made a wise investment in your foodservice business. Our algorithm gave the review of this score. 1 excellent reviews. [redacted], The replacement door is ordered and when I receive the door I am personally going to send it out right away! KaTom. You get to listen to music and wear casual clothing. If this does not work I would still try to work with the shipping company. The company's filing status is listed as Filed In 1999 and its File Number is CT0F1BA60CA1158671.The company's principal address is 312 Murphy Road, Hartford, CT 06114. And 2 customers rate bad. Response: Please contact IceMachinesPlus as well at XXX-XXX-XXXX, so that we may assist if we can. If damage is significant and the entire item needs replacing, you can submit a new order with us while you wait for your freight claim to be resolved. Salaries, reviews and more - all posted by employees working at This customer did sign for as in good condition and accepted the unit, assumed ownership at that point, therefore the claim can only be submitted by them. The customer service employee of Classic Restaurant S told me that we cant get our money back, they started being rude when I told them that the manufacturer said that they cant fix it and it should not be having these kind of problems if they sold me new machine. Which is over. We would like to return this defected machine and be reimburse. I am rejecting this response because: for possible cracks, cuts, or other damage. $1,203.99 24 People Used . Solid product and timely delivered! They are smaller but still useful.. Business If nothing else and you would like to return the product we will need to charge a restocking fee and shipping back to our warehouse. Office Photos on Glassdoor. Per policy we don't allow for customer to test out products and return them used. Due to the the length of time you had the machine we can't take the whole machine back. Reported anonymously by employees. We help our customers out but when they don't want to be helped it is very hard. Thanks, [redacted] You can reach me by email or phone. Example Coupons - Promo Codes as Below: Save 5% on Your First Order; Sale Up to 40% off; Free shipping on selected items; Heavy Duty Master Series Commercial Ranges from 1,314; Aluminum Stockpots From $9.99; How to use a Special Offer? [redacted]  I am not sure why this case is not closed.. IMPORTANT: Before signing the Receipt of Delivery or the Bill of Lading from the freight carrier, the customer or the person receiving the freight shipment on their behalf, must fully inspect the shipment. Shop over 320,000+ restaurant supplies & equipment products in our online restaurant supply store. I will not be back into the office until dec 30, 2013. TERMS AND CONDITIONS: 62 % of 119 recommend . Related Searches. In this case, you must keep all of the original packaging and request an inspection from the freight carrier company. Get Deal. They are smaller but still useful.. Check out our best deals on cutlery, knife sets and individual knives you'll love to use every day. He also wrote a list of whats wrong with the Mixer and informed us that he cant fix anything. 8.1K likes. Shop thousands of restaurant supplies in our restaurant supply store. is your online destination for commercial kitchen equipment and foodservice supplies. Sincerely, Our Mission is to keep restaurants across America supplied with the best brands at the lowest price shipped for free. Check equipment exteriors for dents, dings or punctures. For the best experience on our site, be sure to turn on Javascript in your browser. Response: Widgeo Website Performance found 12 major issues. Sent on: 1/13/2014 11:41:51 AM [redacted], We are unable to take back your machine. Read about their experiences and share your own! However, we cannot guarantee that the … says there's nothing that can be done, we can cancel your order, but now it will be at least a week until i get my monies back. Be specific when noting damage. 5 out of 5 based on 2 user reviews write a review. It was too be delivered in 4or 5 days. Log in to leave a tip here. Review: I called on Oct 29, 2013 to discuss the condition of the [redacted] Ice Machine, Item #[redacted], serial number [redacted] purchased from Ice Machines Plus on September 19, 2013 and delivered Sept 25, 2013 in the amount of $1,700.The [redacted] Ice Machine we purchased was delivered with damages to the rear, door and seal.The back and side of the ice machine has several dents and there is also a problem with the front door. Please let me know what you would like to do! The company's filing status is listed as Filed In 1999 and its File Number is CT0F1BA60CA1158671.The company's principal address is 312 Murphy Road, Hartford, CT 06114. I promise we are not doing a bait and switch as the filter you received costed a little more $$. If you would like I can get you a new door. The shipping company is required to wait up to 20 minutes while a customer inspects the merchandise, so they may have the option to refuse or note any damages. Ordered a sink on 8/10 - still not here. 0 people rate great. Website Complaint Response: Bread Slicers Starting At Only $5,341.99 More . Case Number: XXXXXXX We would like the door to see if that will solve some of the problems, but it will not solve the damage to the back of the machine. If you wait to unpack and inspect your shipment until after you have signed for the shipment and the driver has left, you will be responsible for any and all damages whether in plain sight or concealed. [redacted]! Reviews. However, it was not only the damage of the machine that got our attention, but the door to the front of the machine opened at the top first then the bottom would open....almost as if the door would bend.The seal was loose and came off.
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